How much do you charge?
Every piece of artwork created by Kate is uniquely tailored to the ideas of her client. Therefore, no two projects will have the same amount of labor, love, or material invested. The investment for custom art created by ACCA is calculated by, but not limited to, the size of work, the deadline for completion, the type of medium, shipping and travel, and whether or not the client requests a frame for their piece. Please see the Contact Us page to submit a quote request regarding your custom art ideas.
Do you accept payments for custom artwork, or do I need to pay for the entire artwork upfront?
Kate requests that the client pay 50% of the total project cost upfront, which is non-refundable. This allows her to source the necessary materials for the specific project and begin the creative process of sketching out rough draft ideas for the client to review. At the completion of the project, she requests the remaining balance to be paid in full, before delivery of the art. For large projects exceeding $500.00, Kate allows the client to make up to four payments, if desired; The first payment remaining non-refundable.
Do you accept cash, check, money orders, or card?
Kate accepts most major credit cards through the Square App. When you hire her for a custom piece of art, she will send you an email with a payable invoice using Square. Her Etsy store accepts most major credit cards. Kate also accepts cash and checks. She does not accept money orders.
How long will it take for my custom artwork to be finished?
Kate is able to meet most any deadlines without sacrificing quality. However, it is best to discuss and/or schedule your project ideas with Kate 3-4 weeks prior to your requested deadline to allow for revisions on custom work, drying time, shipping, or custom framing.
What type of reference pictures do you need?
Kate works from digital images online (ex. client Pinterest boards), text or emailed photos, and actual photographs. The clearest quality photo is the easiest for her to work from, especially with portraits. If the client cannot provide a clear, quality photo, the artist has the right to charge an additional fee.
Is there a way to rush order a custom piece of artwork?
Yes. A rush order request (ex. a client needs the custom art work in less than 10 business days) on custom artwork will incur an additional fee upon the initial quote request. The rush order fee will be determined by the artist for each project, and will be calculated accordingly.
How will Kate and I communicate while she is creating my custom art?
Kate would love to meet with you in person, to chat about the initial details of your custom art ideas. She is also available through call, facetime, text, or email. You can also reach her through messaging her on Facebook.com/v8kate or on Instagram @asphaltcanvascustomart. She is available Monday through Friday between 9am and 6pm, and Saturday through Sunday by appointment only.
Can I see my custom artwork before it is finished?
Yes! The client will be involved throughout the entire design of the artwork. Kate will be in consistent contact with the client by sending pictures and video of the artwork in process. With most projects she allows three rounds of optional revisions (minor changes, such as size, font, or color, NOT including changes to subject matter. i.e. Turning a beach scene into a mountain scene) where the clients can make adjustments to their design (additional revisions will be charged by the hour and are non-refundable). She often posts videos and pictures of her current projects on her social media accounts, unless otherwise requested by the client not to. The client will always receive a picture and video of the final artwork prior to delivery.
Is shipping included in my quote?
Yes. Shipping with insurance and all the packing materials are usually included in the Request for Custom Art quote, unless otherwise specified by the client or artist.
What if my artwork gets damaged in the mail?
If the client receives a damaged artwork in the mail, they will have the option to have a new piece created at no additional cost to the client with a completion date for the new artwork in four weeks from the date the damage was found, OR they can opt to receive a 50% refund of the total cost of the artwork, excluding any non-refundable revisions.
What if I’m unhappy with my final artwork?
It is Kate’s goal to work with you in designing the perfect piece of custom artwork for your needs. However, in the rare occurrence that you are unhappy with the final piece even after the 3 included revisions and any additional non-refundable revision hours, Kate will offer you a refund of 50% on the total investment of the artwork, excluding any additional non-refundable revision hours (more than 3).